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Here to Help

Frequent Questions

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Welcome to our frequently asked questions. If you don’t see your question here, please contact us at 651-677-1475 or info@petmemoriesmn.com. We’re happy to help.

QUESTIONS

Frequently Asked

  • What is AquaCremation?

    Our AquaCremation process is an eco-friendly alternative to flame cremation and burial. It uses water instead of fire that gently returns your pet to the earth. It produces a sterile liquid and solid mineral remains, with the ashes returned to you. The scientific name for this water-based process is alkaline hydrolysis. It is the same process that occurs as part of nature’s course when a body is laid to rest in the soil. We use a combination of water flow, temperature, and alkaliity to accelerate nature’s process.

  • What pets do you service?

    We provide cremation services for dogs, cats, and small pocket pets. If you’re unsure whether your pet qualifies, please contact us and we’ll confirm.

  • Do you offer same-day service?

    Turnaround times can vary by weight class, location, and seasonal demand. We’ll provide an estimated timeline when you request service.

  • Why is AquaCremation considered an environmentally friendly choice?

    There are no direct emissions of harmful greenhouse gases or mercury to the atmosphere. It’s energy efficient— greater than 90% energy savings compared to flame cremation, with 1/10th of the carbon footprint.


PRICING AND INCLUSTIONS FAQ's

  • What are the pricing tiers?

    0–15 lbs: $190

    16–25 lbs: $210

    26–40 lbs: $235

    41–70 lbs: $250

    71–125 lbs: $275

  • What’s included in the price?

     Each cremation includes:

    • Your choice of urn (Acacia wood or biodegradable)
    • A clay paw print
    • A certificate of cremation
    • is An optional complimentary obituary posted on our site

  • Can I add or customize features?

    Yes. We offer obituary hosting (free, with a posting period) and urn options. Additional memorial products or specialized services may be available; ask us for current offerings.

PICKUP AND TRANSPORTATION

  • Is pickup included?

    Yes, complimentary pickup is included within 20 miles of our facility from your veterinary clinic or home

  • Are there fees for longer distances?

    Yes. Additional charges may apply for pickups beyond 20 miles or for after-hours removals.


  • What if I prefer to bring my pet to your facility?

    You’re welcome to bring your pet to us. Please call or text to arrange a mutually convenient time.

PROCESS AND CARTE

  • Will the ashes be returned in a single container?

    Yes. The ashes are returned in an urn of your choice (wood or biodegradable), along with the certificate of cremation and paw print.

  • Is the process environmentally friendly?

    Absolutely. AquaCremation uses water-based chemistry with no direct emissions of mercury or greenhouse gases, and it is energy-efficient.

AFTERCARE AND MEMORIALS

  • Can I order keepsake urns or other memorial items?

    Yes. We offer several different urn options, in different price ranges.

  • Are the alkalis used in AquaCremation safe for the environment?

    AquaCremation uses a controlled alkaline solution and high-temperature processing in a closed system. When operated to regulation-compliant standards, the process yields an EPA-neutral liquid consisting primarily of water and benign organic components, with solid bone remains. The liquid effluent is treated and released in accordance with local environmental regulations. The exact chemical concentrations are managed by the equipment manufacturer and the facility to ensure safety and environmental compliance.

  • Are the powdered ashes safe to handle?

    Yes, the remains are 100% safe. The cremated remains that are returned are simply bone mineral, or calcium phosphate. They can be kept in an urn, or may be buried or scatterd in a special place as some famlies choose to do.

PRACTICAL TIPS

  • How should I prepare for the service?

    Have your preferred urn choice ready (wood or biodegradable), and note any questions you may have regarding the process and/or timing.

  • How do I start the process?

    Call or text 651-677-1475, or email info@petmemoriesmn.com. We’ll walk you through the scheduling, pricing, and inclusions and arrange pickup or a visit to our facility if you prefer.